Returns & Exchanges


Returns

Our hope is that you are fully satisfied with your purchase; however, we understand that things happen. For that reason, our return policy is good for 30 days from your purchase date. Unfortunately, we cannot offer you a refund or exchange after the 30 days. 

To be eligible for a return, your item must be unopened, unused and in the original packaging. 

To complete your return, please email us at lilypadessential14@gmail.com

Refunds

Once your item is received and inspected, we will send you an email to notify you that we received your returned item. We will also notify you of the status of your refund. 

If you are due a refund, then your refund will be processed, and a credit will automatically be applied to your original method of payment. 

Sale Items

Unfortunately, sale items are not eligible for a refund; only unopened, unused regular priced items can be refunded. 

Exchanges

We stand by our products and are happy to replace items that are defective or damaged. If you need to exchange your item for the same item, please email us at lilypadessential14@gmail.com

Shipping

To return your item, please mail to: Lily Pad Essentials LLC, P.O. Box 37474, Phoenix, AZ. 85021, United States. 

You will be responsible for return shipping costs. Original shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged item to reach you may vary.